The supplier's performance has returned to normal operational levels, and this incident is now considered resolved.
Posted Apr 24, 2025 - 12:37 CDT
Update
The supplier has resolved the issue on their end. We have re-enabled the connection and are closely monitoring their performance to ensure stability.
Re-enabled time - 11:53 AM CDT
Posted Apr 24, 2025 - 11:56 CDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Apr 24, 2025 - 11:55 CDT
Investigating
We are currently observing elevated error rates with a mid sized supplier during availability searches. This may lead to longer-than-expected search times or limited inventory visibility. Our team is actively investigating the matter to identify and implement a resolution.
Posted Apr 24, 2025 - 10:27 CDT
This incident affected: Getaroom Stays (Search (Single/MultiProperty)) and PPS One Stays (GraphQL Availability (availablePropertiesByID), GraphQL Pre-book (stayItineraryPreview), gRPC Book).