PPS Supplier issue - high error rate

Incident Report for Priceline Partner Solutions

Resolved

The supplier's performance has returned to normal operational levels, and this incident is now considered resolved.
Posted Aug 21, 2025 - 00:38 CDT

Monitoring

The supplier has resolved the issue on their end. We have re-enabled the connection and are closely monitoring their performance to ensure stability.

Re-enabled time - 12:34 AM CDT
Posted Aug 21, 2025 - 00:35 CDT

Investigating

We are currently observing elevated error rates with a supplier during availability searches. This may lead to longer-than-expected search times or limited inventory visibility. Our team is actively investigating the matter to identify and implement a resolution.
Posted Aug 20, 2025 - 23:43 CDT
This incident affected: Getaroom Stays (Search (Single/MultiProperty)) and PPS One Stays (GraphQL Availability (availablePropertiesByID)).
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