All Systems Operational

PPS One Stays Operational
GraphQL Availability (availablePropertiesByID) Operational
GraphQL Pre-book (stayItineraryPreview) Operational
GraphQL Book (stayItineraryBook) Operational
GraphQL Post-Book (stayItineraryByID / stayItineraryCancelByID) Operational
gRPC Book Operational
PPN Stays Operational
Search (Express.Availability/Results/MultiContract) Operational
Pre-Book (Express.Contract) Operational
Book (Express.Book) Operational
Post-Book (Express.LookUp/Cancel/ResendItinerary) Operational
Getaroom Stays Operational
Search (Single/MultiProperty) Operational
Pre-Book (Pre-Book) Operational
Book (Book) Operational
Post-Book (Lookup/Cancel) Operational
PPN Flights Operational
Search (FlightDepartures/Returns/RoundTrip/Contract) Operational
Book (FlightBook/SeatMap) Operational
Post-Book (FlightLookUp/VoidRequest/ResendItinerary) Operational
PPN Cars Operational
Search (ResultsRequest/ContractRequest) Operational
Book (BookRequest) Operational
Post-Book (LookUp/CancelRequest/ResendItinerary) Operational
Supplier Maintenance Operational
Supplier Maintenance Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 30, 2025

No incidents reported today.

Apr 29, 2025

No incidents reported.

Apr 28, 2025
PPS Supplier issue - high error rate (resolved)
Resolved - The supplier's performance has returned to normal operational levels, and this incident is now considered resolved.
Apr 28, 13:37 CDT
Monitoring - The supplier has resolved the issue on their end. We have re-enabled the connection and are closely monitoring their performance to ensure stability.

Re-enabled time - 01:09 PM CST
Apr 28, 13:19 CDT
Investigating - We are currently observing elevated error rates with a large sized supplier. This may lead to longer-than-expected search times or limited inventory visibility. Our team is actively investigating the matter to identify and implement a resolution.
Apr 28, 12:05 CDT
Apr 27, 2025
Supplier Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 27, 04:02 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 26, 22:00 CDT
Scheduled - We have a Mid sized supplier that will be performing maintenance on 2025-04-26 from 10:00 pm CDT to 2025-04-27 04:00 am CDT
Apr 23, 14:14 CDT
Apr 26, 2025
Apr 25, 2025

No incidents reported.

Apr 24, 2025
PPS Supplier booking failure
Resolved - The booking processing issue has remained stable over the past 15 minutes, and we have determined the issue to be resolved at this time.
Apr 24, 17:53 CDT
Monitoring - We have implemented a resolution for the issue and are actively monitoring the system for any further anomalies or adverse developments.
Apr 24, 17:37 CDT
Identified - We have identified the root cause of the issue and are actively implementing a resolution to address it promptly. Partners should expect a temporary reduction in availability during this period.
Apr 24, 13:38 CDT
Investigating - We are currently observing an unexpected increase in booking failures at this time and are actively investigating the underlying cause.
Apr 24, 13:22 CDT
PPS Supplier issue - high error rate (initial)
Resolved - The supplier's performance has returned to normal operational levels, and this incident is now considered resolved.
Apr 24, 12:37 CDT
Update - The supplier has resolved the issue on their end. We have re-enabled the connection and are closely monitoring their performance to ensure stability.

Re-enabled time - 11:53 AM CDT
Apr 24, 11:56 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 24, 11:55 CDT
Investigating - We are currently observing elevated error rates with a mid sized supplier during availability searches. This may lead to longer-than-expected search times or limited inventory visibility. Our team is actively investigating the matter to identify and implement a resolution.
Apr 24, 10:27 CDT
Apr 23, 2025
Supplier Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Apr 23, 13:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 22, 07:00 CDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 15:05 CDT
Scheduled - We have a Mid sized supplier that will be performing maintenance on 2025-04-22 from 07:00 am CDT to 2025-04-23 01:30 pm CDT
Duration: 30.5 Hours
No impact is expected during the maintenance window.
Apr 18, 15:05 CDT
Apr 22, 2025
Apr 21, 2025
PPS Supplier booking failure
Resolved - This incident has been resolved.
Apr 21, 13:31 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 13:10 CDT
Identified - The issue has been identified and a fix is being implemented.
Apr 21, 13:04 CDT
Investigating - We are currently observing an unexpected increase in booking failures at this time and are actively investigating the underlying cause.
Apr 21, 12:48 CDT
Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
Rate Accuracy issue with a Mid-sized Supplier
Resolved - This incident has been resolved.
Apr 17, 13:46 CDT
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 09:23 CDT
Identified - The issue has been identified and a fix is being implemented.
Apr 17, 09:17 CDT
Investigating - We are currently investigating an ongoing issue in our API that is causing an impact to rate accuracy due to unforeseen changes made by an upstream supply source. The issue appears to have started April 2 but grown worse since then. This investigation is ongoing and being treated with a high priority. We will keep you updated as we progress on the issue.
Apr 16, 12:07 CDT
Apr 16, 2025
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